Family Agreement


  • Full time placement over 25 hours per week. £500

  • Part time placement over 25 hours per week. £350


        • The Agency” means Relyhelps.
        • The Client” means any person, firm or corporation who approaches the Agency with a view to engaging or otherwise employing an Applicant or to whom an Applicant is introduced by the Agency.
        • Applicant” means a person introduced by the Agency to the Client to be considered for an Engagement.
        • Engagement” means the employment, hire or other use, directly or indirectly and whether under a contract of service or contract for services or otherwise, and on a permanent, temporary or other basis, of an Applicant, by or on behalf of the Client.

      • The Terms are legally binding and shall be incorporated in any agreement between the Agency and the Client.
      • The Terms form the contract between the Agency and the Client to the exclusion of all other terms and warranties.
      • The Terms are deemed to be accepted by the Client by virtue of either.The Client’s Verbal instruction to the Agency to submit suitable Applicants for any Position And / or the submission in any format of a completed Family Registration Form to the Agency, whether that form is signed or unsigned by the Client or the Client’s agent (whichever first occurs). an interview, acceptance and/or Engagement of an Applicant through the Agency
      • These terms and conditions supersede all previous terms of business.
      • Any extension, waiver or variation to these Terms may only be in writing signed by the Agency.
    2. The business of the Agency is to introduce prospective Clients and Applicants to each other. The Agency does not directly or indirectly employ the Applicant. The Client is the employer of the applicant and all PAYE and National Insurance contributions, together with any other statutory rights that the Applicant is entitled to, are the responsibility of the employer.
    3. The Client must inform the Agency immediately an engagement is arranged with the Applicant. Exact date of commencement of employment and gross offered must be given at the same time, and also the length of stay if the position is temporary.
    4. The placement fee will be invoiced and must be paid in full before the engagement starts. Please note that an engagement is deemed to be made and shall immediately commence when the terms of employment are agreed between the Client and the Applicant, and not on the date when the Applicant commences duties. In case of cancellation of service within two weeks of engagement the placement fee will be refunded in full after deducting £50 for registration fees.

    5. Accounts not settled in full, within the above time scale, will be subject to an interest charge at the rate of 4% above the prevailing Bank of England base rate for every month or part month that the account remains outstanding

    6. The Agency fee relates to the successful introduction and engagement of one prospective employee only. Any future engagement through the Agency is subject to a full placement fee. If a temporary placement becomes a permanent placement, the full permanent introduction fee becomes due and the appropriate additional fee will be charged, taking into consideration the temporary fee already paid, this will be payable as per the Agency’s normal terms of business.

    7. In cases where the applicant has been engaged on a temporary basis and the employment continues for a period longer than that for which the fee has been calculated, or on a permanent basis, the Agency must be notified immediately and the appropriate additional fee will be charged and will be payable as per normal terms of business.

    8. In the event that the agreement is cancelled, after a firm booking, prior to commencement, for whatever reason, the Client will be charged 25% of the Introduction Fee which would have been payable had the Candidate been engaged, in consideration of costs incurred by the Agency. Should an employee fail to take up the appointment after the engagement has been made the Agency will endeavour to provide a replacement at no further cost to the Client. In the event of a cancellation of a baby sit or temporary booking, 48 complete hours’ notice is required. Failure to provide will result in full fee payable to both agency and candidate.

    9. Should the Client subsequently re-engage the Applicant within 6 months from the date of termination or withdrawal of the offer, or engage an Applicant at a future date having previously declined the services of that Applicant, a full fee becomes payable.

    10. Should a Client subsequently employ or otherwise utilize the services of an Applicant introduced to them by the Agency, in any other capacity other than that for which they were initially introduced, and /or employed, if this would have entailed a greater payment due to the Agency, then an additional appropriate invoice, or part invoice, will be issued to the Client for immediate payment. Chasing late payments will incur the same extra administration charges as for any other Invoice.

      Such fee shall be calculated in accordance with the Agency’s current scale of Placement fees at that time, a copy of which can be obtained from the Agency upon request, and which is always available on the Agency’s Website.

    11. Introductions and details of any Applicant given by the Agency are confidential. If an introduction is passed to another employer which results in an engagement the Client will be liable for the full fee.

    12. If the Client engages an Applicant introduced by the Agency without informing the Agency we reserve the right to charge the full permanent introduction fee (irrespective of the length or condition of engagement). In these cases, the Agency’s rebate/replacement terms do not apply.

    13. In the case of an engagement involving the Applicant being shared between two or more Clients each of the Clients will be responsible for making arrangements satisfactory to themselves. Each of the Clients shall be jointly and severally responsible for payment of the total fee due to the Agency.

    14. Whilst every care is taken in ensuring the suitability of any Applicant introduced to the Client, the final responsibility rests with the Client as to the Applicant’s suitability. All references provided by the Applicant and/or the Agency should be verified by the Client before engagement commences. The Agency does not give any warranty as to the suitability, history, character,

      honesty, age or capability of any Applicant introduced by the Agency though the Agency will always check a minimum of two references and wherever possible carry out a personal interview to satisfy itself that the applicant is suitable.

    15. The Agency accepts no liability whatsoever for the contents of any draft Contract it may provide the Client with to enable the Client to enter into a written contract with the Applicant. Any draft Contract is supplied as a guide and has not been drawn up by a lawyer with any specific circumstances in mind. The Agency recommends that the Client obtains its own legal advice in relation to any Contract it wishes to enter into with the Applicant.

    16. The Agency shall not be liable under any circumstances for any loss, damage, or expense suffered or incurred by the Client arising from or in any way connected with the Agency seeking an Applicant for the Client or the introduction by the Agency to the Client of any Applicant or the engagement of any Applicant by the Client.

      In the event that the Client wishes to complain about Relyhelps in the first instance, the complaint should be put in writing to Customer Service and an effort made to resolve any situation.

      If the situation has not been resolved to the Client’s satisfaction, then the letter of complaint will be passed on to the Chair of the ANA committee, and will be officially investigated.


      The Employer and the Agency acknowledge and agree that the terms of this contract shall remain confidential and agree not to disclose, communicate or otherwise make public the same either directly or indirectly through a third party, save the professional advisers and relevant tax authorities, or otherwise as may be required by law. Furthermore, the parties hereby agree that they will not make, publish, or otherwise communicate any disparaging or derogatory statements, whether verbally, in writing or through any social media source or websites, concerning the other party here to.

      Any complaints that may arise from either party will be dealt with in line with Relyhelps and Complaints Procedure. (See clause 20).

      A failure to adhere to this clause risks the party in breach being subject to legal action by the other.

    19. The Client is also advised to check their household insurance policy for the duration of the placement. Similarly, the Agency recommends that any child carer/housekeeper you, the Client, employs, has current public liability in force, and it is up to you to discuss this with the Applicant prior to any offer of employment being made.

    20. If you wish to cancel this agreement, please do so in writing (email or letter) within seven days of signing or interviewing the first candidate.

Please accept Agreement Terms and Conditions before proceeding.

If You wish to re-read terms and conditions for families, please read here.